STUDYWAY LTD (company number 16720765, “we”, “us”, or “our”) is committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, store and share your personal data when you use our website, request consultancy support for university applications, or otherwise interact with us.

We encourage you to read this notice carefully so you understand our practices and your rights under data protection law.

1. Information We Collect

We may collect and process different categories of personal data, depending on your relationship with us:

• Identity Data – e.g. full name, title, date of birth, gender.
• Contact Data – e.g. address, telephone number, email.
• Application Data – e.g. passport details, identification numbers, educational history, and other documents required for university applications.
• Financial Data – e.g. bank account and payment card details.
• Transaction Data – e.g. details of services purchased, payment history.
• Technical Data – e.g. IP address, browser type, device information, cookies, and usage data from our website.
• Communications Data – e.g. your marketing preferences and records of communication with us.
• Professional Data – e.g. CVs, employment history (where applying to work with us).
• Special Category Data – e.g. health or disability information relevant to university applications or additional support needs. We will only process this with your consent or where required by law.

2. How We Collect Your Data

• Directly from you: when you complete forms, send emails, call us, or use our services.
• Automatically: when you browse our website, via cookies and analytics.
• From third parties: such as universities, referees, analytics providers (e.g. Google Analytics), or marketing partners.

3. Why We Use Your Data

We only process your personal data when we have a lawful basis under UK data protection law. Common purposes include:

4. Sharing Your Data

We may share your personal data with trusted third parties, including:

• Our employees, consultants and professional advisers
• Universities and educational institutions (for application purposes)
• IT providers, website hosts, payment processors
• Regulators, courts or law enforcement (where legally required)
• Business partners or potential acquirers (in case of restructuring or sale)
• Analytics and marketing platforms (e.g. Google, Meta)

If data is transferred outside the UK, we ensure appropriate safeguards (such as adequacy decisions or standard contractual clauses).

5. Data Retention

We will keep your personal data only as long as necessary to fulfil the purposes for which it was collected, and to meet legal, accounting, or regulatory requirements. If a dispute or legal claim is likely, we may retain data longer.

6. Your Rights

Under data protection law, you have the right to:

• Access the data we hold about you
• Request correction or deletion of your data
• Restrict or object to processing in certain cases
• Withdraw consent where processing is based on consent
• Request data portability to another organisation
• Complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data (www.ico.org.uk)

Please note: withdrawing consent may affect our ability to provide services to you.

7. Security

We apply appropriate technical and organisational measures to protect your personal information. However, data transmitted online cannot be guaranteed as fully secure, and you share information with us at your own risk.

8. Cookies

Our website uses cookies to improve your browsing experience, analyse traffic, and support marketing campaigns. Some cookies are essential; others require your consent. For details, please see our Cookie Policy available at: https://studyway.org.uk/cookie-policy.

9. Links to Third-Party Sites

Our website may contain links to external websites. We are not responsible for the privacy practices of those third parties.

10. Updates to This Policy

We may revise this Privacy Policy from time to time. Any updates will be posted on our website and, where appropriate, communicated to you directly.

11. Contact Us

For any questions or requests about this Privacy Policy or how we handle your data, please contact us:

Studyway Ltd
Company No. 16720765
Email: office@studyway.org.uk

Last updated: September 2025